{"id":5402,"date":"2023-10-16T18:22:00","date_gmt":"2023-10-16T16:22:00","guid":{"rendered":"https:\/\/drillr.net\/remboursements-et-retours\/"},"modified":"2024-02-07T23:04:58","modified_gmt":"2024-02-07T22:04:58","slug":"remboursements-et-retours","status":"publish","type":"page","link":"https:\/\/drillr.net\/fr\/remboursements-et-retours\/","title":{"rendered":"Remboursements et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5402\" class=\"elementor elementor-5402 elementor-3907\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67f07d53 elementor-section-full_width elementor-section-height-min-height elementor-section-content-middle animated-slow elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"67f07d53\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca4095d\" data-id=\"ca4095d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2fe036 elementor-widget elementor-widget-heading\" data-id=\"b2fe036\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Remboursements et retours<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e511699 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e511699\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f073640\" data-id=\"f073640\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bdc83d elementor-widget elementor-widget-heading\" data-id=\"7bdc83d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9rez votre commande<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e73070 elementor-widget elementor-widget-wc-elements\" data-id=\"7e73070\" data-element_type=\"widget\" data-widget_type=\"wc-elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"woocommerce\">\n<form action=\"https:\/\/drillr.net\/fr\/remboursements-et-retours\/\" method=\"post\" class=\"woocommerce-form woocommerce-form-track-order track_order\">\n\n\t\n\t<p>Pour suivre votre commande veuillez saisir votre ID de commande dans la boite ci-dessous et cliquer le bouton \u00ab\u00a0Suivre\u00a0\u00bb. Il vous a \u00e9t\u00e9 donn\u00e9 sur votre re\u00e7u et dans l\u2019e-mail de confirmation que vous avez du recevoir.<\/p>\n\n\t<p class=\"form-row form-row-first\"><label for=\"orderid\">N&deg; de commande<\/label> <input class=\"input-text\" type=\"text\" name=\"orderid\" id=\"orderid\" value=\"\" placeholder=\"Pr\u00e9sent dans l\u2019e-mail de confirmation de commande.\" \/><\/p>\t<p class=\"form-row form-row-last\"><label for=\"order_email\">E-mail de facturation<\/label> <input class=\"input-text\" type=\"text\" name=\"order_email\" id=\"order_email\" value=\"\" placeholder=\"E-mail utilis\u00e9 pour la commande.\" \/><\/p>\t<div class=\"clear\"><\/div>\n\n\t\n\t<p class=\"form-row\"><button type=\"submit\" class=\"button\" name=\"track\" value=\"Suivre\">Suivre<\/button><\/p>\n\t<input type=\"hidden\" id=\"woocommerce-order-tracking-nonce\" name=\"woocommerce-order-tracking-nonce\" value=\"8ccdef68b3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/5402\" \/>\n\t\n<\/form>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd11be elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7cd11be\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49cf74 elementor-widget elementor-widget-heading\" data-id=\"f49cf74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous n'\u00eates pas satisfait de votre achat ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3edae86 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3edae86\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><\/p>\n<p>Nous esp\u00e9rons que vous \u00eates 100 % satisfait de chaque produit DRILLR.<br>Cependant, si vous changez d&#8217;avis concernant un achat effectu\u00e9 sur Drillr.net, vous pouvez bien entendu retourner l&#8217;article.<\/p>\n<p>Les retours doivent \u00eatre effectu\u00e9s dans les 15 jours suivant la r\u00e9ception de l&#8217;article. Les articles doivent \u00eatre retourn\u00e9s non port\u00e9s et dans leur bo\u00eete d&#8217;origine. Nous vous demandons de bien vouloir conserver votre re\u00e7u d&#8217;exp\u00e9dition jusqu&#8217;\u00e0 ce que votre retour soit trait\u00e9. Veuillez noter que nous ne pouvons assumer la responsabilit\u00e9 des articles perdus lors du retour. Vous recevrez un e-mail une fois votre remboursement ou \u00e9change trait\u00e9. Si un \u00e9change ne peut \u00eatre trait\u00e9 en raison d\u2019un stock insuffisant, un remboursement sera effectu\u00e9. Veuillez pr\u00e9voir jusqu&#8217;\u00e0 10 jours ouvrables \u00e0 compter de la date de retour pour le traitement.<\/p>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2dc65 elementor-widget elementor-widget-heading\" data-id=\"4e2dc65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remboursements<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83dece1 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"83dece1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><\/p>\n<p><span style=\"color: var( --e-global-color-primary ); font-size: 1rem;\">Les remboursements seront trait\u00e9s uniquement via le mode de paiement d&#8217;origine.<br>Notre objectif est de vous rembourser dans les 10 jours ouvrables apr\u00e8s r\u00e9ception de l&#8217;article retourn\u00e9.<\/span><\/p>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1026665 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1026665\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761c1d3 elementor-widget elementor-widget-heading\" data-id=\"761c1d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ae003 elementor-widget elementor-widget-wl-faq\" data-id=\"16ae003\" data-element_type=\"widget\" data-widget_type=\"wl-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t                \n            <div class=\"htwoolentor-faq htmove-icon-pos-before\" id=\"htwoolentor-faq-16ae003\" data-settings=\"{&quot;showitem&quot;:false}\" >\n                                            <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-indicator\"><\/span> <span class=\"htwoolentor-faq-head-text\">Purchases<\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <h3>How do I buy online ?<\/h3>\n<p><br \/>1. Select the product(s) you like, choose the size, and click <b>ADD TO CART<\/b>. You can view the products in your bag at any time by clicking on the shopping bag icon in the top right corner.<br \/><br \/>2. When you are ready to complete your purchase, go to your shopping bag and click PROCEED TO CHECKOUT. Select your preferred shipping method and click <b>NEXT STEP<\/b> to enter your delivery and finally your payment details.<br \/><br \/>3. Fill in your shipping address and payment details. To confirm, review all of your details and click <b>PLACE ORDER<\/b>.<br \/><br \/>4. Once your order is confirmed you will see a purchase confirmation page with your order information. This information is also automatically sent to you via email.<\/p><br \/>\n<h3>What currency are prices shown in ?<\/h3>\n<p>In most of our operated countries, the prices are listed in the local currency.<\/p>\n<p>&nbsp;<\/p>\n<h3>Shop with Trust<\/h3>\n<p>You have 30 days to exchange or return your purchases. Learn more about our return policies at Return conditions. Efficient and Friendly Customer Service If you have a question, we will be glad to help you. Our customer service representatives speak multiple languages, including French and English. You can get in touch by email : boutique@drillr.net<br \/>If you have any questions, Contact us. Payment Protection and Security Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction. We use the 3D Secure payment system, depending on the country and type of card. Learn more at Secure Payment Trust Seals and Accreditations Our website complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.<\/p><br \/>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-indicator\"><\/span> <span class=\"htwoolentor-faq-head-text\">Payment<\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <h3>How can I pay for my online purchase?<\/h3><p>We offer payment via Stripe seervices which allows you to pay with a large number of cards.<\/p><br \/><h3>Secure Payment<\/h3><p>We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.\n\nOur server also encrypts all personal data to guarantee the confidentiality and security of your transaction.\n\nFor card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.\n\nWe reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.<\/p><br \/>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-indicator\"><\/span> <span class=\"htwoolentor-faq-head-text\">Shipping<\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <h3>What are the shipping cost ?<\/h3>\n<p>Shipping costs vary depending on the shipping method and the country to which they are being sent.<br \/><br \/>During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.<\/p>\n<h3>What are the shipping cost ?<\/h3>\n<p>Shipping costs vary depending on the shipping method and the country to which they are being sent.<br \/>During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.<\/p>\n<h3>How long do deliveries typically take?<\/h3>\n<p>Estimated delivery times vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use. If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day. Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.* We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.<\/p>\n<h3>How long does it take to send an order ?<\/h3>\n<p>Orders are sent from Monday to Saturday,* excluding holidays, from: Paris, France Orders placed Monday to Friday before 1:00 pm CET will be shipped on the next day (except personalized items). On Saturdays and sundays, orders placed will be shipped on mondayy. *Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays.<\/p>\n<h3>Can I track my order ?<\/h3>\n<p>Yes, you can track your order in the \"My account\" section of our website or clicking the \"Your Orders\" link in your purchase confirmation email. When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-indicator\"><\/span> <span class=\"htwoolentor-faq-head-text\">Returns, cancellations and exchanges<\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <h3>How can I cancel my order if I change my mind ?<\/h3>\n<p>You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.\n\nTo cancel an order, go to Your orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.\n\nYou can also contact us to cancel an order sending us an email at order@drillr.net\n\nIf the order has already been sent, it cannot be canceled but you can return it once it has been delivered.\n\n*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays.<\/p><br \/>\n<h3>How can I return a purchase ?<\/h3>\n<p>If your purchase was made at drillr.net, you can also process and return via the website. To initiate a return, please send us an email at order@drill.net to obtain the necessary instructions. Items must be returned in their new, unworn condition and in the original packaging only.<\/p><br \/><h3>How can I exchange my purchase for a different size ?<\/h3><p>For size exchanges, please start by sending us an email. Once we receive your email, proceed to return the items. Upon receiving the returned items, we will then dispatch the new sizes to you.<\/p><br \/><h3>When will I get my refund if I return an order online ?<\/h3>\n<p>If you return an online purchase via our website, we will examine the returned merchandise and the reasons you have provided for the return.\n\nOnce we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) beginning from the date your return was received at our warehouse.\n\nFunds will be refunded by the same payment method used to make the original purchase. Payments should arrive in your account 3 to 5 days after processing.<\/p><\/br><h3>Return conditions<\/h3><p>In general, an item can only be returned if it meets the following conditions:\n<\/br>\n- The item has not been used (applies to both exchanges and returns)\n<\/br>\n- It has been less than 30 days since you received the item\n<\/br>\n- The item is still under the 2-year warranty if there is a manufacturing flaw\n<\/br>\nIn addition to the above requirements, the item must be returned in the same packaging.\n<\/br>\nIf all of these conditions have been met, we will refund the cost of your purchase, minus the initial and return shipping costs. If you are returning an item because of a manufacturing defect attributable to Drillr, we will reimburse you for the return shipping costs.\n\nWe will process your refund within 10 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.\n\nDrillr offers different return methods depending on the country. All information about the possible methods and the associated costs will be provided in the return process accessible from Your orders section. We will not accept cash-on-delivery returns under any circumstances.\n\nOnly products purchased at drillr.net can be returned or exchanged via our website.<\/p><br \/>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remboursements et retours G\u00e9rez votre commande Vous n&#8217;\u00eates pas satisfait de votre achat ? Nous esp\u00e9rons que vous \u00eates 100 % satisfait de chaque produit DRILLR.Cependant, si vous changez d&#8217;avis concernant un achat effectu\u00e9 sur Drillr.net, vous pouvez bien entendu retourner l&#8217;article. Les retours doivent \u00eatre effectu\u00e9s dans les 15 jours suivant la r\u00e9ception de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/pages\/5402"}],"collection":[{"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/comments?post=5402"}],"version-history":[{"count":5,"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/pages\/5402\/revisions"}],"predecessor-version":[{"id":5483,"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/pages\/5402\/revisions\/5483"}],"wp:attachment":[{"href":"https:\/\/drillr.net\/fr\/wp-json\/wp\/v2\/media?parent=5402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}