Manage Your Order
Not satisfied by your purchase ?
We hope that you are 100% satisfied with every DRILLR product.
However, if you change your mind about any purchase made on drillr.net, you can, of course, return the item.
Returns must be made within 15 days of receiving the item. Items must be returned unworn and in their original box. We kindly ask you to keep your shipping receipt until your return is processed. Please note that we cannot take responsibility for items lost when returned. You will receive an email once your refund or exchange has been processed. If an exchange cannot be processed due to insufficient stock, a refund will be issued. Please allow up to 10 business days from the date of return for processing.
Refunds
Refunds will be processed through the original payment method only.
We aim to refund you within 10 business days after receiving the returned item.
FAQ
Purchases
How do I buy online ?
1. Select the product(s) you like, choose the size, and click ADD TO CART. You can view the products in your bag at any time by clicking on the shopping bag icon in the top right corner.
2. When you are ready to complete your purchase, go to your shopping bag and click PROCEED TO CHECKOUT. Select your preferred shipping method and click NEXT STEP to enter your delivery and finally your payment details.
3. Fill in your shipping address and payment details. To confirm, review all of your details and click PLACE ORDER.
4. Once your order is confirmed you will see a purchase confirmation page with your order information. This information is also automatically sent to you via email.
What currency are prices shown in ?
In most of our operated countries, the prices are listed in the local currency.
Shop with Trust
You have 30 days to exchange or return your purchases. Learn more about our return policies at Return conditions. Efficient and Friendly Customer Service If you have a question, we will be glad to help you. Our customer service representatives speak multiple languages, including French and English. You can get in touch by email : boutique@drillr.net
If you have any questions, Contact us. Payment Protection and Security Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction. We use the 3D Secure payment system, depending on the country and type of card. Learn more at Secure Payment Trust Seals and Accreditations Our website complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.
Payment
How can I pay for my online purchase?
We offer payment via Stripe seervices which allows you to pay with a large number of cards.
Secure Payment
We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details. Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction. For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card. We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
Shipping
What are the shipping cost ?
Shipping costs vary depending on the shipping method and the country to which they are being sent.
During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.
What are the shipping cost ?
Shipping costs vary depending on the shipping method and the country to which they are being sent.
During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.
How long do deliveries typically take?
Estimated delivery times vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use. If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day. Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.* We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
How long does it take to send an order ?
Orders are sent from Monday to Saturday,* excluding holidays, from: Paris, France Orders placed Monday to Friday before 1:00 pm CET will be shipped on the next day (except personalized items). On Saturdays and sundays, orders placed will be shipped on mondayy. *Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays.
Can I track my order ?
Yes, you can track your order in the "My account" section of our website or clicking the "Your Orders" link in your purchase confirmation email. When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.
Returns, cancellations and exchanges
How can I cancel my order if I change my mind ?
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed. To cancel an order, go to Your orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled. You can also contact us to cancel an order sending us an email at order@drillr.net If the order has already been sent, it cannot be canceled but you can return it once it has been delivered. *Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays.
How can I return a purchase ?
If your purchase was made at drillr.net, you can also process and return via the website. To initiate a return, please send us an email at order@drill.net to obtain the necessary instructions. Items must be returned in their new, unworn condition and in the original packaging only.
How can I exchange my purchase for a different size ?
For size exchanges, please start by sending us an email. Once we receive your email, proceed to return the items. Upon receiving the returned items, we will then dispatch the new sizes to you.
When will I get my refund if I return an order online ?
If you return an online purchase via our website, we will examine the returned merchandise and the reasons you have provided for the return. Once we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) beginning from the date your return was received at our warehouse. Funds will be refunded by the same payment method used to make the original purchase. Payments should arrive in your account 3 to 5 days after processing.
Return conditions
In general, an item can only be returned if it meets the following conditions: - The item has not been used (applies to both exchanges and returns) - It has been less than 30 days since you received the item - The item is still under the 2-year warranty if there is a manufacturing flaw In addition to the above requirements, the item must be returned in the same packaging. If all of these conditions have been met, we will refund the cost of your purchase, minus the initial and return shipping costs. If you are returning an item because of a manufacturing defect attributable to Drillr, we will reimburse you for the return shipping costs. We will process your refund within 10 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment. Drillr offers different return methods depending on the country. All information about the possible methods and the associated costs will be provided in the return process accessible from Your orders section. We will not accept cash-on-delivery returns under any circumstances. Only products purchased at drillr.net can be returned or exchanged via our website.
